Technology

Technology

IT agility at your fingertips.

Our Help Desk Support Services provide a fast and sustainable approach to reduce down time and resolve problems users may experience in their day. Our services are offered via phone, email or in-person and are here to help when technical issues arise.

As the primary point of contact for the end user we provide help desk supports by providing individuals with the answers they need and the resolution to the problems they face - many inquiries or requests can be fixed on the user’s first contact.

With remote access to your PC, problem resolution is only a phone call away.

Our services include:

Operational Supports

  • Microsoft Outlook profile setup
  • Create user accounts,  groups, mailboxes and distribution lists
  • Unlock domain accounts and password resets
  • Set File/Folder permissions

Server, Network and PC Support and Troubleshooting

  • Network and database connectivity
  • General PC hardware diagnosis
  • Printers, drivers, and queues
  • Mobile Devices
  • Setup, configurations, and synchronization troubleshooting
  • AntiVirus and Spyware/Malware scans and removal
  • Provides Offsite Backup within Canada
  • Disaster recovery

Supported Office Software

Microsoft Office XP/2003/2007/2010/2013 (includes Word, Excel, PowerPoint, Access); Microsoft Outlook XP/2003/2007/2010; Microsoft Outlook Express; Internet Explorer 6 and above

Supported Operating Systems

Microsoft Windows XP; Vista; Windows 7; Windows 8; Windows 8.1; and MAC OSX

IT Consulting Services

We provide efficient and cost effective solution to help you focus on your business while we navigate through the rapidly changing world of information technology to keep your business competitive in its industry.