In pursuit of excellence to better serve our clients and customers.
As an Excellence Canada certified company with a social conscience, we are committed to quality, diversity, privacy, and continuous improvement in order to be the very best at what we do.
Excellence Canada is an independent, not-for-profit organization committed to helping Canadian organizations continuously improve performance and results by providing:
- innovative national criteria
- progressive implementation programs
We selected Excellence Canada for our quality program because, as a human services organization, it provides us with an improvement focus that is balanced between process and relationships/service.
There is clear alignment between our own mission and values and Excellence Canada’s eight quality principles for organizations:
- Leadership through involvement
- Primary focus on stakeholders/customers and the market place
- Co-operation and teamwork
- Prevention-based process management
- Factual approach to decision making
- Continuous learning and people involvement
- Focus on continuous improvement and breakthrough thinking
- Fulfill obligations to all stakeholders and society